Effective Date: June 2, 2025
At Low Country Flight, LLC, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including our SMS campaigns.
1. Information We Collect
We collect information to provide and improve our services to you. This may include:
- Contact Information: Such as your name, email address, phone number, and mailing address when you make a booking, inquire about our services, or sign up for our SMS program.
- Booking Details: Information related to your flight reservations and service preferences.
- Communication Data: Information from your interactions with us, including customer service inquiries and responses to our SMS messages.
- Technical Data: Limited technical information when you access our website or receive SMS messages, such as device type and operating system, solely for operational purposes and to ensure message delivery.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage the services you request, including flight bookings and related communications.
- To send you important reminders, follow-ups, and updates via our SMS program.
- To respond to your inquiries and provide customer support.
- To improve our services and understand customer needs.
- To comply with legal obligations.
3. SMS Program Specifics
- No mobile information will be transmitted to parties outside of Low Country Flight, LLC for marketing or promotional objectives.
- Text messaging originator opt-in data and consent will not be shared with any external parties, with the exception of aggregators and providers of the Text Message services that facilitate our communications.
4. How We Handle Your Information
We do not provide your personal information to external entities for their marketing or promotional use.
We may use service providers to assist us in operating our business and delivering our services, such as customer service platforms. These service providers are bound by strict confidentiality obligations and only process information on our behalf and according to our instructions.
Regarding text messaging originator opt-in data and consent: This specific information will not be transmitted to any external parties, excluding aggregators and providers of the Text Message services.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We strive to maintain the accuracy and integrity of the information we hold.
6. Your Choices and Rights
You have choices regarding the information you provide to us:
- SMS Opt-Out: You can opt-out of our SMS program at any time by texting “STOP” to the shortcode from which you received the message.
- Access and Correction: You may request access to the personal information we hold about you and request corrections to any inaccuracies.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
airplanes@lowcountryflight.com
